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Claim Centre -

Claims FAQ's

What information do I need to make a claim?

The information you are required to provide will vary based on the type of claim you are making. However, for any claim you will typically need the following:

  • Your contact information
  • The name and contact information of any other involved parties
  • Your policy information (if available)
  • The type of loss you are reporting (auto, home, etc.)
  • The date the incident occurred
  • A description of the loss
  • A description of any injuries
  • A professional estimate of the loss or damage incurred

When you contact us to report your loss, our knowledgeable and efficient claims customer service professional will take the details of the loss, give you a claim number, and begin the process of looking at your claim.

Please remember to try to mitigate any damage, to the best of your ability, and report your loss as soon as possible to us. We are here to help you recover from loss, and the sooner we know, the sooner we can work on it for you.

I don't have all the information needed to make a claim. What should I do?

You should contact us as soon as possible after an incident occurs, even if you do not yet have all the relevant information to make your claim. We will be in touch with you throughout the claims process, so you will have the opportunity to provide further information as needed.

What do you do after I report my claim?

Shortly after reporting your loss, one of our claims professionals will call you to discuss what will happen next and what your insurance policy covers. He or she will also answer any questions you have. For motor and property claims, the representative will usually set up a time to inspect the damage in person.

We will review the facts surrounding the claim and request more information if needed throughout the process. We pride ourselves on quick and easy claim settlement and are here to guide you throughout the process with us, to help you recover from loss as quickly as possible.

How long will it take to settle my claim?

The time it takes to settle a claim varies by the type of claim and the loss incurred. However, we assure you that we do our best to ensure quick and easy settlement of all claims.

How can I get information on the status of my claim?

You can contact us at any time to get information on the status of your claim settlement.