EMERGENCY NOTICE

SUN GENERAL OFFICES OPERATING INFORMATON - COVID 19

Online quotations can be filled out in the form above.

Anguilla

Anguilla is currently under quarantine until April 24th, 2020, or as further extended by the Government of Anguilla. Our offices are therefore closed to the public but our staff will be working from home and can be contacted as follows: 

Business Hours: Monday to Friday from 9:00 a.m. to 3:00 p.m.
Contact Numbers: (264) 497-7500
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Premium Payments:

  1. Drop box: Checks can be placed in our drop box located at our office as of Friday April 3rd, 2020.
  2. Cash payments can be deposited directly to Quantum Investment Services account at NCBAL. Account #2003176 for EC$ payments and Account #2009405 for US$ payments.

Claims forms: Download from the downloads page.

Antigua

The government of Antigua and Barbuda has declared a State of Emergency in an effort to curb the spread of the Coronavirus – COVID 19. A 24-hour curfew has been imposed from Thursday, April 2 at 12:01 a.m. which is to be reviewed on Friday, May 15, 2020. This period has been extended.  Please be advised that social distancing and other hygiene protocols will be observed. Only the insured or the insured’s representative, wearing a face mask, will be permitted into the office.

Business Hours: Monday to Friday, from 8:00 a.m. to 2:00pm. to assist with all lines of business.
Contact Numbers: (268) 481-2715 or (268) 724-2715
Roadside Assistance: 24 hours based on the type of motor policy and membership card
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Premium Payments:

  1. Electronic transfer to Sun General Insurance accounts at First Caribbean International Bank
  2. Antigua Commercial Bank and ACB mobile app

Claims forms: Download from the downloads page.
Claims photos: Whatsapp photos to (268) 717-7097

Barbados

Barbados is currently under Phase 2 of its National Curfew effective May 4th to May 17th, 2020. Under this phase, Insurance is noted as a non-essential service that is allowed to resume operations to the public. To this end, effective Tuesday May 5th, our offices have reopened to walk-in traffic. However, to maintain social distancing, some of our staff members are still working from home. We encourage our clients to continue to do business with us remotely, wherever possible. Please see our revised business hours and other important information below:

Business Hours: Lower Estate & Sunset Crest: Monday to Friday from 9:00 a.m. to 4:00 p.m. and Worthing Plaza Monday to Friday from 9:00 a.m. to 1:00 p.m.
Contact Numbers: All Departments: (246) 434-8485
Roadside Assistance: Sun Rescue – 434-8488 (7:00 p.m. to 7:00 a.m. Roadside Assistance available by telephone ONLY)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Premium Payments: Premium Payments for renewals, new business and installments can be made via the following options:

  1. The Pay Online Feature on our website: www.sungeneral.net/online-payment. Credit card payments only (Visa and MasterCard).
  2. SurePay: Any SurePay Location or SurePay Online at www.surepaybills.com. 
  3. RBC Online Banking App.
  4. Wire transfer – Request banking details by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
  5. Direct Debit – Request a pre-authorization form/letter to have premiums transferred directly from your bank account to our bank account. Form available for download at www.sungeneral.net/images/forms/RBC_Pre-Authorization_Form.pdf 

Claims forms: Download from the downloads page.

Insurance cover notes & certificates: Please note that cover notes and certificates can now be emailed to clients.

Grenada

Please be advised that our St. George’s and Grenville offices will be closed effective Thursday, March 26th, 2020 until further notice.

Business Hours: Monday to Friday from 8:00 a.m. to 4:30 p.m.
Contact Numbers: Cellular numbers: (473) 420-2348, (473) 405-8736, (473) 405-8734, (473) 405-8732, (473) 405-8735
Email: This email address is being protected from spambots. You need JavaScript enabled to view it..
Premium Payments

  1. Wire transfer – Request banking details by calling 1 473 405 8736 or by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. 
  2. Premiums may also be transferred directly from your bank account to our bank account. You can request the specific account details by calling 1 473 405 8736, or by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Claims forms: Download from the downloads page.

St. Lucia

Please note that our Castries and Vieux Fort offices have reopened to walk in traffic and the below business hours now apply. We encourage our clients to continue to do business with us remotely, wherever possible. Please see our revised business hours and other important information below:

Business Hours: Monday to Friday from 8:00 a.m. to 12:00 p.m.
Contact Numbers: Castries (758) 458-8800, Vieux Fort (758) 454-9189
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Premium Payments:

  1. Wire transfer – Please request banking details by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
  2. Direct Debit - please call (758) 715-3720 to discuss/arrange.
  3. SurePay: Any available SurePay Location or SurePay Online at www.surepaybills.com 

Claims: Claim forms along with pictures of your loss may be submitted electronically by scanning and emailing them to This email address is being protected from spambots. You need JavaScript enabled to view it..  You can also Whatsapp your photos to (758) 484-3287 or (758) 715-3720
Claims forms: Download from the downloads page.

St. Vincent and the Grenadines

Effective Monday, March 30th to Thursday April 9th, 2020, our St. Vincent office hours have been reduced as noted below. While our office remains opened to serve the public, we are encouraging clients to practice social distancing. We are therefore recommending that, where possible, you utilize the following electronic communication channels to do business with us:

Business Hours: Monday to Friday from 8:30 a.m. to 12:30 p.m.
Telephone Contact Numbers: Office: (784) 457-2584 Cellular: (784) 528 8348.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it..
Premium Payments: Premium payments can be made via direct deposit to our account at CIBC First Caribbean International Bank. Please email us for further information at This email address is being protected from spambots. You need JavaScript enabled to view it..
Claims: Claims forms can be downloaded from the downloads page. In the event that circumstances warrant that we are unable to open for business as usual, claims forms along with pictures of your claim may be submitted electronically by scanning and emailing them to This email address is being protected from spambots. You need JavaScript enabled to view it..